Incluye referencia bibliográfica e índice CONTENIDO: Introduction / Ralph Stacey and Douglas Griffin. -- Ways of thinking about public sector governance / Ralph Stacey. -- The experience of leading public sector organizations in a performance management regime / Richard Williams. -- The emotional experience of performance management in the health sector : the corridor / Nicholas Sarra. -- The experience of clinical risk assessment in the health sector / Karen Norman. -- The experience of power, blame and responsibility in the health sector / Penelope Lacey. -- The experience of strategic planning and performance management in the education sector / Seamus Cannon.