Incluye referencias bibliográficas e índice CONTENIDO: Conceptual foundations and measurement -- Emotions and organizational behavior / Robert G. Lord, Ruth Kanfer -- Conceptual and empirical foundations for the study of affect at work / Howard M. Weiss -- Emotion: models, measures, and individual differences / Randy J. Larsen, Ed Diener, Richard E. Lucas -- Individual and multiperson regulatory processes -- An information processing framework for emotional regulation / Robert G. Lord, Jennifer L. Harvey -- Emotional regulation in individuals and dyads: causes, costs, and consequences / S. Douglas Pugh -- Affect regulation in groups and teams / Jennifer M. George -- Applications to applied problems -- Office sneers, snipes, and stab wounds: antecedents, consequences, and implications of workplace violence and aggression / Theresa M. Glomb, Piers D. G. Steel, Richard D. Arvey -- The emotion regulation behind the customer service smile / Alicia A. Grandey, Analea L. Brauburger -- Courage and work: breaking routines to improve performance / Monica C. Worline, Amy Wrzesniewski, Anat Rafaeli -- Feeling your way: emotions and organizational entry / Blake E. Ashforth, Alan M. Saks -- International perspectives on emotion and work / P. Christopher Earley, Clare Anne Francis -- An emotional examination of the work-family interface / Shelley M. MacDermid, Brenda L. Seery, Howard M. Weiss -- Integration and future research -- emotion regulation: command and control of emotion in work life / Ruth Kanfer, Tracy M. Kantrowitz -- Affect and work: looking back to the future / Ruth Kanfer, Richard J. Klimoski
