Incluye referencias bibliográficas e índice CONTENIDO: Fundamentla concepts and methods -- Evolution of quality design and control -- Conceptual framework for quality : design and control -- Statistical methods and probability concepts for data characterization -- Sampling distributions and statistical hypothesis testing -- Process control and improvement -- Conceptual framework for statistical process control -- Shewhart control charts for variable data -- Importance of rational sampling -- Interpretation of [actual symbol not reproducible] and R control charts : use of sampling experiments -- Some control chart methods for individual measurements -- Process capability assessment -- The design and analysis of tolerances -- Statistical thinking for process study : a case study -- Shewhart control charts for attribute data -- Attribute control chart implementation for process improvement : two case studies -- Product/process design and improvement -- Conceptual framework for planned experimentation -- Design and analysis of simple comparative experiments -- Design and interpretation of 2[superscript k] factorial experiments -- Analysis of two-level factorial designs -- Model building for design and improvement using two-level factorial designs -- Two-level fractional factorial designs -- Sequential and iterative nature of experimentation -- Robust design case studies -- Modeling of response surfaces and response optimization