Managers and managing. The evolution of management theory. Attitudes, values, ethics, and culture: the manager as a person. Managing diverse employees in a diverse environment. Managing the organizational environment. Managing the global environment. The manager as a decision maker. The manager as a planner and strategist. Managing organizational structure. Organizational control and culture. Human resource management. Motivation. Leadership. Groups and teams. Communication. Organizational conflict, negotiation, politics, and change. Managing information systems and technologies. Operations management: managing quality, efficiency, and responsiveness to customers. The management of innovation, product development, and entrepreneurship.