Contenido : Preparing the ground.-- Approaches to educational research. Planning the project. Negotiating access, ethics and the problem of "inside" research. Keeping records, making notes and locating libraries. Finding and searching information sources. The literature review. -- Selecting methods of data collection. The analysis of documentary evidence. Designing and administering questionnaires. Planning and conducting interviews. Diaries. Observation studies. -- Interpreting the evidence and reporting the findings. Interpretation and presentation of the evidence. Writing the report.