CONTENIDO: THE CONCEPT OF COMPETENCE. Definition of a ''Competency''. A COMPETENCY DICTIONARY. Achievement and Action. Helping and human service. The umpact and influence cluster. Managerial. Cognitive. Personal effectiveness. DEVELOPING A MODEL. Designing Competency Studies. Conducting the Behavioral Event Interview. FINDINGS: GENERIC COMPETENCY MODELS. Technicians and professionals. Salespeople. Helping and Human Service Workers. Managers. Entrepreneurs. COMPETENCY-BASED APPLICATIONS. Performance Management. Pay. Societal Applications. Competency-Based Human Resource Management in the Future. Incluye bibliografía (p. 349-358) e índice.