CONTENIDO: Introduction: The Value Stream Management Process. -- Commit to Lean. -- Choose the Value Stream. -- Learn about Lean. -- Map the Current State. -- Identify Lean Metrics. -- Map the Future State. -- Create Kaizen Plans. -- Implement Kaizen Plans. Incluye referencia bibliográfica (p. 153-157) e índice System requirements for accompanying computer disc: IBM PC or compatible; Windows; CD-ROM drive; Acrobat Reader 4.05.