CONTENIDO: Applying value stream mapping throughout the enterprise. -- Getting started : mapping office value streams. -- Identifying office waste. -- ABC design's lean transformation in the production area. -- Assessing the office current state. -- Designing the current state map for ABC design. -- Thinking lean at the functional level. -- Designing a future state. -- Designing ABC's future state. -- Achieving the future state. -- ABC design current state map. -- ABC design future state map.