Incluye referencia bibliográfica (p. 109-114). CONTENIDO: Origins of Lean Thinking. The Roots of Lean Thinking. Lean Comes to the United States. The Five Steps of Lean. Implementing Lean Thinking. Beyond Manufacturing into Health Care and Other Service Industries. Other Quality Systems. -- The Five Steps of Lean Thinking. Specify Value. Identify the Value Stream. Flow. Pull. Perfection. -- Applying Lean Thinking to Health Care. Using Lean's Five Steps to Provide Health Care. Leading Lean: Effective Leadership in a Health Care Organization. Getting Started: Identifying Priorities. Getting Started: Mapping the Value Stream. Adding Nothing but Value: Cutting Organizational Waste. -- Meeting the Challenges of Lean in a Health Care Organization. Common Challenges of Lean Implementation.
Solutions to Lean Implementation Challenges. Becoming Lean. -- Case Studies. Pittsburgh Regional Healthcare Initiative Works to Perfect Patient Care. Cancer Treatment Centers of America at Midwestern Regional Medical Center Applies Lean Thinking to Pharmacy Processes. ThedaCare, Inc., Fosters a Culture of Change.