Incluye referencias bibliográficas e índice CONTENIDO: Intern at the zoo : an eclectic orientation -- Too early for the autopsy : fitting in at the zoo -- Growing pains : educating the menagerie makers -- The keepers : nurturing the health of animals -- Zoo babies : promoting motherhood -- Exhibit making : creating zoo ecosystems -- Creature comfort : the power of microenvironments -- What's this thing? : searching for the normal -- Holding the tiger : zoos say yes to drugs -- Finding the sick in the zoo : seeking out disease and discomfort -- Feeding the ark : the nutritional wisdom of animals -- Getting closer to animals : Judas goats and alpaca coats -- So, you work at the zoo? : employees, visitors, and fence jumpers -- Animal cases and chases : and some things better kept to myself -- Zoo regulars : coworkers without titles -- Ethical captivity : animal well-being in zoos -- What a zoo should be, and ought not be.