Detalles del Título
Detalles del Título

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Título Discussing the undiscussable: a guide to overcoming defensive routines in the workplaceLibros / Impreso - Libros
Autor(es) Noonan, William R. (Autor)
Argyris, Chris. (Introductor/Prologista)
Publicación San Francisco, California : John Wiley & Sons, ©2007
Descripción Física xiii, 268 páginas : + 1 DVD (4 3/4 plg.) ; 24 cm.
Idioma Inglés;
Series The Jossey-Bass Business & Management Series
ISBN 0787986321
Clasificación(es) 650.13
ADMINISTRACION
Materia(s) Conflicto administrativo;
Nota(s) Incluye referencias bibliográficas e índice
CONTENIDO: Foreword / by Chris Argyris -- Acknowledgments -- About the author -- Defining defensive routines -- Framing the issue: the work of Chris Argyris -- The foundational skill set -- Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place -- Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news -- Being in control: fix it now or fix it later, scene two: the word gets out -- Bypass tactics and covering up: fix it now or fix it later, scene three: being nice -- Discussing the undiscussable -- Strategic interventions: interviews and mapping -- The de-escalation: fix it now or fix it later: Mark and Brenda reflect -- Engaging differences -- Key thought enablers -- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach, learn -- Conclusion -- Appendix A: Mapping templates -- Appendix B: Strategies for case study groups.
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Disponibilidad
CodBarras Localización Piso Signatura Estado Categoría
096344Biblioteca Universidad Icesi2650.13/N817DisponibleCol. General