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Título Discussing the undiscussable [recurso electrónico]: a guide to overcoming defensive routines in the workplaceArchivo de Computador / Disco comp. - Archivo de Comp.
Autor(es) Noonan, William R. (Autor)
Publicación San Francisco, California : Jossey-Bass, ©2007
Descripción Física 1 DVD (4 3/4 plg.)
Idioma Inglés;
ISBN 0787986321
Clasificación(es) 650.13
Materia(s) Conflicto administrativo;
Nota(s) CONTENIDO: Foreword / by Chris Argyris -- Acknowledgments -- About the author -- Defining defensive routines -- Framing the issue: the work of Chris Argyris -- The foundational skill set -- Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place -- Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news -- Being in control: fix it now or fix it later, scene two: the word gets out -- Bypass tactics and covering up: fix it now or fix it later, scene three: being nice -- Discussing the undiscussable -- Strategic interventions: interviews and mapping -- The de-escalation: fix it now or fix it later: Mark and Brenda reflect -- Engaging differences -- Key thought enablers -- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach, learn -- Conclusion -- Appendix A: Mapping templates -- Appendix B: Strategies for case study groups
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CodBarras Localización Piso Signatura Estado Categoría
096345Biblioteca Universidad Icesi2650.13/N817/DVDDisponibleMed magnético