Incluye referencias bibliográficas e índice CONTENIDO: Introduction -- Performance measurement - functional analyses and theoretical foundations. Accounting performance measurement: A review of its purposes and practices David Otley -- Measuring marketing performance: Research practice and challenges Bruce Clark -- Performance measurement: The operations management perspective Andy Neely -- Measuring performance: The supply chain management perspective Douglas Lambert and Michael Knemeyer -- Finding performance: The new discipline in management Marshall Meyer
-- A conceptual and operational delineation of performance Michel Lebas and Ken Euske -- Performance measurement - frameworks and methodologies -- Performance measurement frameworks: A review Andy Neely, Mike Kennerley and Chris Adams -- Beyond budgeting to the adaptive organisation Jeremy Hope -- Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell -- The validity of measurement frameworks: Measurement theory Stephen Pike and Goran Roos -- Performance measurement - practicalities and challenges. Choosing marketing dashboard metrics Tim Ambler and John Roberts -- Risk in performance measurement Andrew Likierman -- Measuring knowledge work Rob Austin and Pat Larkey -- Measuring innovation performance Rita Katila -- Context-based measurement Graham Clark and Tony Powell -- Performance measurement in public services -- Measuring the performance of England's primary school teachers: Purposes, theories, problems and tensions Andrew Brown -- Police performance: Sovereignty, discipline and governmentality Paul Collier -- The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard -- Perversity in public service performance measurement Mike Pidd. continuación del CONTENIDO: Performance measurement - emerging issues and enduring questions. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey -- Anomalies of measurement: When it works, but should not Rob Austin and Jody Hoffer Gittel -- Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman.