Incluye referencias bibliográficas e índice CONTENIDO: Grounding principles -- The dynamics of group decision-making -- Participatory values -- Introduction to the role of facilitator - Facilitator fundamentals -- Facilitative listening skills -- ChartWriting technique -- Facilitating open discussion -- Alternatives to open discussion -- Brainstorming -- Tools for managing long lists -- Dealing with difficult dynamics -- Effective agendas : desired outcomes -- Effective agendas : process design - Building sustainable agreements -- Principles for building sustainable agreements -- Gathering diverse points of view -- Building a shared framework of understanding -- Developing inclusive solutions - Reaching closure -- Importance of clear decision rules -- Striving for unanimity -- Reaching closure step by step -- Facilitating sustainable agreements
