Incluye referencias bibliográficas (p. [445]-488) e índice CONTENIDO: Scoping the problem -- Identifying the root causes -- How reform went wrong -- Principles of value-based competition -- Strategic implications for health care providers -- Strategic implications for health plans -- Implications for suppliers, consumers, and employers -- Health care policy and value-based competition : implications for government -- App. A Making results public : the Cleveland Clinic -- App. B The care delivery value chain.