Incluye referencias bibliográficas e índice CONTENIDO: Developing a Theory and Philosophy of Management. Perspectives on Excellence in Management -- Developing a Theory for the Management of Human Service Organizations -- Managing the Organization -- Understanding the Organization from a Systems Perspective -- Using Structure to Facilitate and Support Achievement of the Agency's Mission -- Using Job and Work Design Creatively to Achieve Maximum Employee Performance -- Promoting Excellence Through Well-Designed Motivation and Reward Systems -- Managing Data, Information, and Finances. Using Data and Information to Achieve Excellence --
Managing Resources to Support Excellence -- Managing Human Resources. Maximizing Organizational Performance through Human Resources Planning -- Using Job Analysis as a Basis for Ensuring Consistency within the Human Resources System -- Strengthening the Organization through Excellent Recruitment, Selection, and Hiring Practices -- Maximizing Employee Potential through Staff Training and Development --
Supervision, Performance Appraisal, Rewards and Termination -- Monitoring and Evaluating Organizational Effectiveness -- Monitoring and Evaluating Organizational Efforts and Accomplishments.