Incluye referencias bibliográficas CONTENIDO: Scope -- Normative references -- Terms and definitions -- Benefits of a phased approach -- Approach -- Overview of phases -- Taxonomy of each phase -- Post-implementation -- Annex A. (Informative) Start up and business case development -- B. (Informative) Three phases of the implementation project -- C. (Informative) Developing policies -- D. (Informative) Document and record management.
Título Alternativo
Título Paralelo: Technologies de l'information - Gestion des services - Partie 5: Exemple de plan de mise en application pour l'ISO/CEI 20000-1
