Incluye referencias bibliográficas e índice. CONTENIDO: The nature of strategic management -- Understanding and analyzing the general environment of the health care environment -- Service area competitor analysis -- Internal environmental analysis and competitive advantage -- Directional strategies -- Developing strategic alternatives -- Evaluation of alternatives and strategic choice -- Value adding service delivery strategies - Value adding support strategies -- Communicating the strategy and developing action plans -- Appendices: Analyzing strategic health care cases -- Financial analysis for health care organizations.