"A Productivity Press book." Incluye índice. CONTENIDO: Introduction -- The basics of value stream mapping. Identifying waste in healthcare -- The ideal state in healthcare -- Adapting the four rules in use to healthcare processes -- Value stream mapping the work of healthcare -- Creating and using your first map: the current state -- Building the vision: the future state map -- Sharing and archiving VSMs electronically -- Beyond the simple value stream map: adding more information -- Case studies. Case study 1. Scheduling meeting rooms -- Case study 2. Employee continuing education tuition reimbursement -- Case study 3. Routine medication ordering (physician order) -- Case study 4. Assignment of transporters for daytime inpatient radiology -- Case study 5. Patient Pre-registration for day surgery -- Case study 6. Trauma patient flow in a busy emergency room -- Case study 7. Total joint replacement scheduling (operating room back-table set-up).