Detalles del Título
Detalles del Título

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Título Implementing ITSM: from silos to services - transforming the it organization to an it service management valued partnerLibros / Impreso - Libros
Autor(es) Steinberg, Randy A. (Autor)
Publicación [Lugar de publicación no identificado] : Trafford, 2014
Descripción Física 441 páginas : ilustraciones ; 28 cm.
Idioma Inglés;
ISBN 9781490719580
Clasificación(es) 004.068
SISTEMAS
Departamento Tecnologías de Información y Comunicaciones
Materia(s) Administración de servicios de información; Tecnología de la información - Administración;
Nota(s) CONTENIDO: Introduction -- Nine things that work -- ITSM transformation overview -- Adapting to an ITSM culture -- Transformation organization -- ITSM visioning work stage -- ITSM assessment work stage -- ITSM planning work stage -- ITSM design work stage -- ITSM initial wins work stage -- ITSM transition work stage -- ITSM tooling considerations -- ITSM process work products -- ITSM operating roles -- ITSM design principles -- Continual service improvement -- Building a service step-by-step.
Resumen The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!.
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Disponibilidad
CodBarras Localización Piso Signatura Estado Categoría
126377Biblioteca Universidad Icesi2004.068/S819imDisponibleCol. Alt Tra