Incluye referencias bibliográficas (páginas 647-648) e índice. CONTENIDO: Telecommunications management basics. Telecommunications management overview -- What is telecommunications? -- What is telecommunications management? -- Criteria for managerial success --Telecommunications manager skill requirements -- Telecommunications planning. What is enterprise planning? -- Managerial tools and techniques -- Business management skills -- Technology management skills --Telecommunications planning - a case study -- Project management. What is project management? -- Critical path method concepts -- Project organization -- Project management : a case study -- Operations management. What is operations management? -- Developing an operating plan -- Managing operations -- Operations management : a case study -- Acquisition management. Purchasing process overview -- Purchasing products and services -- Evaluating acquisition options -- Acquisition management : a case study -- App. A Personal computing for managers -- App. B Microsoft project - another personal computing tool -- App. C Job descriptions and performance appraisals -- App. D Present value of $1.00.