Incluye índice. CONTENIDO: Understanding Quality Concepts. Differing Perspectives on Quality -- Quality Theory -- Global Supply Chain Quality and International Quality Standards -- Designing and Assuring Quality. Strategic Quality Planning -- The Voice of the Customer -- The Voice of the Market -- Quality and Innovation in Product and Process Design -- Designing Quality Services -- Managing Supplier Quality in the Supply Chain -- Implementing Quality. The Tools of Quality -- Statistically Based Quality Improvement for Variables -- Statistically Based Quality Improvement for Attributes -- Lean-Six Sigma Management and Tools -- Forever Improving the Quality System. Managing Quality Improvement Teams and Projects -- Implementing and Validating the Quality System.