Trabajo de grado (Diseño de Medios Interactivos). Universidad Icesi, 2020. Artículo de proyecto de grado del Departamento de Diseño
Purpose - The purpose of this project began with achieving improvements in the satisfaction of visitors and tourists who consume tourist services within natural reserves of Colombia, in this case, the most characteristic service and object of study was hiking. We were located within the Farallones de Santiago de Cali National and Natural Park, in which we identify that the Trekking Plans are carried out in groups of 5 to 8 Visitors, and in the company of a Tourist Interpreter. With all this, we discovered that reserves like this completely lack elaborate infrastructure that guarantees high quality of execution of their tourist services such as the absence of Internet connectio), and it is for this reason that we decided to explore and implement technologies that facilitate the accompaniment provided by tourist interpreters (nature reserve officials), and also guarantee increases in visitor satisfaction that to date have not been achieved.