Contiene: An introduction to EIS. An EIS development framework. Understanding executives, their work, and information needs. Gaining executive commitment. Assembling the EIS Staff. Determining the need. Determining the information requirements. Determining EIS hardware and software requirements. Structuring the information. Designing EIS Screens. Managing the data. Including soft information. Overcoming political resistance. Managing EIS spread and evolution. Including decision support systems. Including artificial intelligence. Integrating groupware. Assessing the benefits. The keys to EIS success. Public sector EIS. Future directions for EIS.